Privacy policy

ALEGNÉ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

• Contact details: name, address, billing and shipping address, phone number, and email address.
• Financial information: payment card details, transaction details, and payment confirmation.
• Account information: username, password, security questions, preferences, and settings.
• Transaction information: items viewed, added to cart or wishlist, purchased, returned, or cancelled.
• Communications: information you include when contacting our customer support team.
• Device information: device type, browser, IP address, and other unique identifiers.
• Usage information: how and when you interact with or navigate the Services.

How We Collect Personal Information

We collect personal information from the following sources:

• Directly from you when you create an account, make a purchase, or contact us.
• Automatically through the Services via cookies and similar technologies when you use our website.
• From our service providers who assist in operating the Services on our behalf.

How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide, operate, and improve the Services, including processing orders, managing your account, arranging shipping, and facilitating returns and exchanges.
• To personalise your shopping experience, such as recommending products based on your browsing and purchase history.
• To send marketing and promotional communications by email, text, or post, and to show relevant online advertisements — where you have not opted out.
• To authenticate your account and protect against fraudulent, illegal, or malicious activity.
• To communicate with you regarding your account, orders, or customer support enquiries.
• To comply with applicable laws, respond to legal process, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties only for legitimate purposes, including:

• Vendors and service providers performing services on our behalf, such as payment processing, data analytics, cloud storage, and order fulfilment.
• Business and marketing partners for advertising purposes, in accordance with their own privacy notices.
• Third parties where you have directed or consented to the disclosure (e.g. shipping providers).
• Our affiliates or entities within our corporate group.
• In connection with a business transaction such as a merger, acquisition, or bankruptcy.
• Where required by law, legal process, or to protect the rights and safety of our users or others.

Third-Party Websites

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will promptly delete it.

Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend you do not share sensitive information over unsecured channels.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access: Request access to the personal information we hold about you.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right of Portability: Request a copy of your personal information in a portable format.
• Right to Opt Out: Opt out of the sale or sharing of your personal information for targeted advertising purposes.
• Communication Preferences: Unsubscribe from promotional emails at any time using the unsubscribe link in our emails. Note that we may still send non-promotional messages related to your account or orders.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website and update the "Last Updated" date. We will provide notice as required by applicable law.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@alegnebody.com