What is the return policy?
ALEGNÉ Return & Warranty Policy Last Updated: June 3, 2026
At ALEGNÉ, we stand behind the quality of our products. This policy outlines your rights and our commitments regarding returns, refunds, and product warranties.
Important Notice Regarding Returns
Because our products are formulated for use on the body, we are unable to accept change-of-mind returns on opened or used products. Once a product has left our control, we cannot guarantee its integrity or safety for resale. We appreciate your understanding.
90-Day Warranty
All ALEGNÉ products are covered by a 90-day warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use in accordance with our product guidelines.
The warranty does not cover:
- Damage caused by misuse, negligence, or accidental damage
- Products purchased from unauthorised resellers
- Normal wear and tear or cosmetic damage
- Damage resulting from failure to follow product instructions
30-Day Defect Refund Guarantee
If you receive a product that is defective, damaged, or unfit for use and report it within 30 days of delivery, you are entitled to a full refund to your original payment method. After 30 days and within the 90-day warranty window, we will provide a replacement product.
Damaged or Defective Products
If your order arrives damaged or defective, we will replace it or refund you — your choice — once we receive proof of the issue.
Incorrect or Missing Items
If we send the wrong product or your order is missing items, please let us know within 7 days of delivery and we will ship the correct items at no additional cost.
How to Report a Problem
- Email us at support@alegnebody.com within the applicable timeframe above.
- Include your order number, a brief description of the issue, and photo or video evidence where relevant.
- Once we verify the issue, we will organise a replacement or refund within 5 business days. Refunds are processed to your original payment method.
Consumer Law Rights
Nothing in this policy limits your rights under applicable consumer protection laws. You may have additional rights depending on your country or region of residence.
What is the Privacy Policy
Your privacy is important to us. At ALEGNÉ, we are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, products, and services.
Information We Collect
We collect personal information that you voluntarily provide when you create an account, place an order, subscribe to our newsletter, or communicate with us. This information may include:
Name
Email address
Shipping address
Billing address
Payment information
Phone number
We use this information to process your orders, communicate with you about your purchases, provide customer support, and improve your overall shopping experience.
Automatically Collected Information
When you visit our website, we may automatically collect certain non-personal information, including:
IP address
Browser type
Device information
Pages visited
Website usage data
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, personalize content, and improve the performance of our website. You can manage your cookie preferences through your browser settings.
How We Use Your Information
The information we collect may be used to:
Process and fulfill orders
Communicate order updates and customer support
Improve our products, services, and website
Personalize your shopping experience
Send marketing communications (where you have opted in)
Comply with legal obligations
Sharing Your Information
ALEGNÉ does not sell or rent your personal information to third parties.
We may share your information with trusted service providers who assist us with payment processing, shipping, website hosting, marketing, analytics, and other business operations. These providers are required to keep your information secure and confidential.
We may also disclose your information where required by law or where necessary to protect our legal rights, customers, or the safety of others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.
While we take reasonable steps to protect your information, no method of transmitting data over the internet or storing electronic data is completely secure. As such, we cannot guarantee absolute security.
Your Rights
You have the right to access, update, correct, or request deletion of your personal information at any time. If you wish to exercise these rights or have questions about our privacy practices, please contact us using the contact details available on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page and will become effective immediately upon publication. We encourage you to review this Privacy Policy periodically.
Your Consent
By using the ALEGNÉ website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Thank you for trusting ALEGNÉ with your personal information.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is included with every purchase.
Fault and repairs
If a product/s is damaged or defective in any way, please contact us at support@alegnebody.com as soon you discover the fault. Faults must be brought to our attention within 1 week of purchase.
We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product.
Please send a photograph of the fault, this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then need to approve the claim.
Customer responsibility
We are not responsible for the return shipping cost of items.
Returns should be shipped via insured traceable mail in a secure package. We will not be held responsible for lost or misplaced returns. It is solely on the customer to ensure the items are returned safely.
We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.
We send all parcels with signature required and will not be held responsible for any parcel that overrides this policy.
We are not responsible for any parcel re-directed or returned to sender once dispatched.
When will I get my order?
Order processing at the ALEGNÉ warehouse generally takes 1-3 business days with shipping times being determined by your carrier. Please note multiple items from an order may cause delayed dispatch if these items exist in different stock locations. A tracking number will be provided once your parcel is dispatched that you can use to track the status of your shipment.
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